Last updated: 21 June 2026
Please read these Terms of Service carefully before using our website or engaging Payal Marble Polishing (“we”, “our”, or “us”) for any marble polishing, stone restoration, or related service. By contacting us or proceeding with a booking, you agree to be bound by these terms.
1. Services
We provide marble polishing, stone restoration, floor restoration, surface polishing, and commercial polishing services (“Services”) to residential and commercial clients in Pune, Maharashtra, and surrounding areas.
The specific scope, timeline, and cost of each engagement are agreed upon in writing (quote or work order) before work commences. Any changes to the agreed scope must be authorised by both parties in writing.
2. Quotations & Bookings
All quotations provided by us are valid for 15 days from the date of issue unless otherwise stated. A quotation is not a binding contract until accepted by the client and confirmed by us in writing. We reserve the right to revise a quotation if site conditions differ materially from those described at the time of enquiry.
3. Access to Premises
The client is responsible for ensuring that our team has safe and unobstructed access to the work area on the agreed date(s). Delays caused by restricted access may result in rescheduling or additional charges at our standard rates.
4. Payment
Payment terms are specified in the individual quote or invoice. Unless otherwise agreed:
- A deposit may be required to secure a booking.
- The remaining balance is due upon satisfactory completion of the work.
- Overdue invoices may attract interest at 1.5% per month.
Accepted payment methods will be communicated at the time of booking.
5. Client Responsibilities
Before work begins, the client agrees to:
- Remove or adequately protect furniture, fixtures, and valuables from the work area.
- Inform us of any pre-existing damage, fragile features, or embedded fixtures.
- Ensure the area is free from pets and children during service hours for safety.
We are not liable for damage to items that were not disclosed or adequately protected prior to commencement of work.
6. Limitation of Liability
We take all reasonable care when providing our Services. However, our liability for any claim arising from the Services shall not exceed the total amount paid by the client for the specific job in question.
We are not liable for indirect, incidental, or consequential losses including loss of income, business, or data arising from our Services or any delay in providing them.
Certain types of marble and stone carry inherent risks during restoration (e.g., highly porous, previously treated, or structurally compromised surfaces). We will advise the client of any such risks prior to commencement; proceeding constitutes acceptance of those risks.
7. Cancellation & Rescheduling
We understand that plans change. We ask for at least 48 hours’ notice if you need to cancel or reschedule. Cancellations with less than 48 hours’ notice may be subject to a call-out or preparation fee as specified in your quote.
8. Warranty
We stand behind the quality of our work. If you are unsatisfied with the outcome of a completed job, please contact us within 7 days of completion and we will assess and, where warranted, rectify the issue at no additional charge.
This warranty does not apply to damage caused by the client, normal wear and tear, or conditions that were identified as risks prior to commencement.
9. Website Use
The content on our website is provided for general information purposes only and is subject to change without notice. We make no warranties about the completeness, accuracy, or suitability of the content for any particular purpose.
10. Intellectual Property
All content on this website — including text, graphics, logos, and images — is the property of Payal Marble Polishing or its content suppliers and is protected under applicable copyright law. You may not reproduce or distribute any content without our prior written consent.
11. Governing Law
These Terms are governed by the laws of the Republic of India. Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.
12. Changes to These Terms
We may update these Terms of Service at any time. The updated version will be posted on this page with a revised date. Continued use of our website or Services after a change constitutes acceptance of the revised Terms.
13. Contact Us
If you have any questions about these Terms, please get in touch:
Payal Marble PolishingPune, Maharashtra, India
+91 96999 70221
help.payalmarblepolishing@gmail.com